Effective Date: 08/08/24
1. Introduction
Indigo Dragon (the “Store”) is committed to protecting the privacy of our customers and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Collection of Personal Information
2.1. Types of Information Collected: We may collect the following types of personal information from you:
- Name
- Contact information (e.g., address, phone number, email address)
- Payment details
- Purchase history
- Demographic information
- Any other information you provide to us
2.2. How We Collect Information: We collect personal information directly from you when you:
- Make a purchase in-store or online
- Register for an account on our website
- Subscribe to our newsletter or marketing communications
- Participate in surveys, promotions, or competitions
- Contact our customer service team
3. Use of Personal Information
3.1. Purpose of Use: We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your orders and inquiries
- Providing customer support
- Sending marketing and promotional materials (with your consent)
- Improving our products, services, and customer experience
- Complying with legal and regulatory requirements
4. Disclosure of Personal Information
4.1. Third-Party Service Providers: We may disclose your personal information to third-party service providers who assist us in operating our business, such as payment processors, delivery services, and marketing agencies. These providers are required to protect your personal information and use it only for the purposes we specify.
4.2. Legal Obligations: We may disclose your personal information if required by law, court order, or to comply with legal processes.
4.3. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner or business partners.
5. Security of Personal Information
5.1. Measures to Protect Information: We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards.
6. Access to and Correction of Personal Information
6.1. Access: You have the right to request access to the personal information we hold about you. To do so, please contact us using the details provided below. We may require you to verify your identity before granting access.
6.2. Correction: If you believe any personal information we hold about you is incorrect, incomplete, or outdated, you may request a correction. We will take reasonable steps to ensure the information is accurate, complete, and up-to-date.
7. Marketing Communications
7.1. Opt-In and Opt-Out: With your consent, we may send you marketing and promotional materials. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
8. Cookies and Website Analytics
8.1. Cookies: Our website uses cookies to enhance your browsing experience and improve our services. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.
8.2. Analytics: We use third-party analytics tools to collect information about your use of our website. This information helps us understand website traffic and improve our online services. The data collected is aggregated and does not personally identify you.
9. Changes to this Privacy Policy
9.1. Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The updated policy will be posted on our website, and the effective date will be revised accordingly.
10. Contact Information
10.1. Inquiries and Complaints: If you have any questions, concerns, or complaints about our handling of your personal information, please contact us at:
Indigo Dragon
Shop 2, 186-190 Murray Street
Colac
VIC 3250
www.indigodragon.com.au
We will respond to your inquiry or complaint promptly and work to resolve any issues to your satisfaction.
By providing your personal information to us, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.